Core Operational Framework Template (Mother SOP)

A complete, ready-to-customize framework that helps you build structure, consistency, and accountability across every department of your business.

The Core Operational Framework, also known as the Mother SOP, is a universal template designed for service-based businesses that want to scale efficiently. It provides a clear, proven structure for documenting and managing all operational processes—from daily execution to performance measurement.

This framework includes:

• Governance: Define purpose, roles, responsibilities, and accountability (RACI).

• Standard Operating Procedures (SOPs): Step-by-step instructions for core departmental tasks.

• Workflows & Playbooks: Visualize escalation paths, exception handling, and special scenarios.

• KPIs & Quality Assurance: Measure performance, ensure compliance, and drive continuous improvement.

Whether you’re managing Customer Support, Finance, Marketing, HR, or Operations, this master template gives you the foundation to create department-specific SOPs with consistent quality and professional clarity.

Ideal for:

• Service-based businesses building operational systems

• Founders and COOs aiming to scale sustainably

• Consultants creating SOPs for clients

Format: Editable text template (fully customizable).
Use Case: Build your company’s operational manual, design workflows, or standardize team performance tracking.